PRIVACY POLICY.

Last updated: October 12, 2022

The Privacy Policy of HQUEST WORLDWIDE LLC referred to as ‘hQuest’. outlines how we gather, operate, preserve and share data obtained from Users of our Platform, https://hquest.com, as well as all products and services offered by our Company. Whether Users need clarification or additional details, they can contact us via email, or by calling +1 (646)583-3383. Alternatively, they can send us a letter to: 1562 FIRST AVE, #121 NEW YORK, NY, 10028, U.S.A.

Personal Identifiable Information(PII)

We may gather personal identification information from Users in several ways, including when they visit our Platform, subscribe to our Newsletter, complete a Form, or engage with other Services, Features, or Resources that we provide on our Platform. We may request Users to provide us with their name, email address, phone number, or other relevant information. However, we will only collect personal identification data if Users voluntarily provide it to us. Users have the option to decline to provide their personal identification data, but it may restrict their ability to participate in certain activities on our Platform.

Business-related data and documents

We guarantee complete confidentiality of all business information and materials shared with us. At hQuest, we respect the ownership of any technological tools (tech solutions), programming language including source code, data or content provided by the Client for our work, including Technical specifications, Corporate data, Digital tools, and other related items ("Client Materials"), along with the Intellectual Property Rights associated with them. The Client will have the sole and exclusive ownership of these materials. hQuest is committed to ensure that sensitive Client information remains undisclosed to any third party without prior written permission from the Client. We take any breach of this policy seriously and will take appropriate disciplinary action, including termination of employment and civil, criminal, and regulatory enforcement actions.

Non-personal data

Whenever Users access our digital content, we may gather non-personal data from them. This type of identification information does not reveal the Users' identity, and it may include details like the name of their browser, the type of computer they use, and technical information about their connection to our Platform, such as their operating system and their Internet service provider. We may also collect other similar information to improve our platform's performance and user experience.

Browser cookies

To enhance User’s browsing experience, our Platform may send a cookie to User’s web browser from our Web server. This cookie is stored on User’s hard drive for record-keeping purposes and may also serve to track data. However, User has the option to refuse cookies by changing own web browser settings or to receive alerts whenever cookies are being sent. As a standard, our Platform does not use cookies unless User grants permission through the cookie consent pop-ups that appear on User’s first visit to the Platform. If User chooses to disallow cookies, User may experience reduced functionality and some features may not work as intended.

Google Analytics Policy

To help us improve our Platform, we use a tool called "Google Analytics" that collects data about how Users interact with it. This includes data such as the frequency of visits, the pages viewed, and the origin of the traffic. We use this information solely to enhance the user experience of this Platform and do not combine it with personally identifiable data. Google Analytics identifies Users by their IP address, not by their name or any other personal data. The tool relies on a permanent cookie that is stored on Users web browser, but only Google can access it. Users have the option to disable cookies on your browser and, thus, prevent Google Analytics from tracking their visits to this Platform. Finally, please note that our use of Google Analytics is subject to the Google Analytics Terms of Use and the Google Privacy Policy, which restrict how we can use and share the information collected.

Data processing

hQuest is authorized to obtain and handle personal information of Users for the purposes stated below: 

1. To enhance the quality of service provided to Users: we may use Users’ information in an aggregated form to understand how our Users as a group use the services and resources provided on our Platform. 
2. To optimize and refine the functionality, content, and design of our Platform: we may process Users information to assess and enhance the functionality, content, and design of our Platform based on the information and feedback we receive from Users. 
3. To enhance the effectiveness of our Customer Service and Support: we may process Users information to facilitate and improve our customer service and support by more effectively responding to Users inquiries, requests, and feedback. 
4. To manage and conduct content, promotions, surveys, or other features available on our Platform: we may process Users’ information to manage and conduct content, promotions, surveys, or other features of our Platform as agreed between us. 
5. To provide Users with the informational content that they have explicitly authorized to receive: we may process Users information to send information about topics that Users have consented to receive and that we think will be of interest.
6. To transmit occasional electronic messages via email or other means of digital communication: we may process Users’ email address to respond to your inquiries, requests, and questions, and if they opt-in to our mailing list, to send them emails that may include company news, updates, related product or service information, and other information that we think Users may find interesting. 

Users may unsubscribe from our mailing list at any time by following the unsubscribe instructions included in each email. By using our Platform, Users agree to the collection and processing of their personal information by hQuest for the above purposes. 
We will only use Users’ personal information for the purposes specified herein, and we will not share it with third parties unless required by law or authorized by Users. We will take reasonable measures to protect Users personal information from unauthorized access, use, or disclosure. 
If Users have any questions, concerns, or requests regarding their personal information or our privacy practices, please contact hQuest.

Privacy safeguards

hQuest adopts appropriate data collection, storage, and processing practices, and security measures to safeguard Users' personal information, including but not limited to their usernames, passwords, transaction details, and data stored on our Platform, against unauthorized access, alteration, disclosure, or destruction.

Disclosure of personal identifiable data

hQuest does not sell, trade, or rent Users' personal identification information to third parties.

Privacy Policy Changes

hQuest reserves the right to modify this Privacy Policy at any time. Users are strongly advised to check this page regularly to remain informed about changes. The Company will notify registered Users via email whenever the changes are significant. By continuing to use the Platform following the posting of any changes to this policy, Users agree to accept and be bound by those changes.

User Requests

By using our Platform, Users accept and consent to this Privacy Policy. If they do not agree with any of its terms, they should refrain from using our Platform. Users may request a number of actions regarding the treatment of their personal and business data by sending an email to [email protected], containing the name of their request in the subject line. hQuest will respond to the User within 30 days of receiving the email to confirm whether the request was fulfilled or explain why it could not be fulfilled.  The User's requests mainly refer to the following: 

• The entitlement to access personal data: Users can ask the Platform to provide a report of every place where their personal and business data is held.
• The entitlement to correct inaccurate personal data: Users can request the update of inaccurate data.
• The entitlement to request deletion of personal data: Users can request the deletion of all their personal and business data held by the Platform.
• The entitlement to restrict processing of personal data: Users can request that the Platform not process their personal and business data.
• The entitlement to access personal and commercial data: Users can request that their data be provided in a structured, commonly used, and machine-readable format to be sent to another company or be used in any other way.